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Return Policy and CS

Thank you for Choosing Mimo's JW  

Mimo's JW is a small business, literally small shop most everything is handled by Me, Mimo, my Wife and kids help sometime...

Google Mimo's Jewelry in Long Beach to get an idea.

and I really appreciate your business. 


When it comes to buying Online

I totally do understand you have unlimited choices,

with whom to do your business with...

Having said that to return an item please read,

Returning a New watch purchase

Returns MUST meet the following criteria:

-Item must be in new, unworn condition just exactly as you received it

-Items must be in original box with original packaging, clear protective films never detached, and tags attached

-not even worn for a minute 

-Return shipping cost is buyer's responsibility

-Requests must be made within 14 Days of delivery date

-Customer is responsible for return shipments, which must include delivery confirmation or tracking

Please note that we are NOT able to accept returns on worn, altered, or otherwise “used” items. We are not responsible for return shipping costs or for compensation of items lost or damaged in return shipping. All return requests must be pre-approved. Requests made after 14 days of delivery will be denied.

When an item that is nothing wrong with:

For in stock items , Jewelry and Watches

Reasons : I did not like it...not my style...not talking to me...

First contact store email or call to arrange returns

Jewelry up to 31 days from date of Shipping.

Watches up to 14 Days from Delivery Date.

Watches up to msrp $545

As long as it is in the same Original Unworn Condition you received it in. 

Full Refund minus $25 shipping and handling charges per watch. 

which I will gladly wave it, or reimburse  you the fee if you purchase another watch from me in the future.

Mimo's JW reserve the right to refuse worn or damaged merchandise.

As long as it is in the same condition you received it in.  

Full Refund minus X shipping and handling charges per watch:

Watches msrp from $550 to $850  minus $30

Watches msrp from $845 to $1495   minus $35

Watches msrp from $1495 to $2495  minus $45

Again I will gladly wave it, or reimburse you if you purchase another watch

from me in the future.


To receive full refund minus shipping charges : 

All returned items must be in new and unused, un-sized,
unworn unaltered condition and still have their original packaging
and original tags attached to them.
Restocking fee of 30% to 60% may apply if watch returned used, tempered.
and we reserve the right to refuse returns.  

Special Order Jewelry or Watches Exchange only No refund,

see store for details.

Special order Jewelry and Watches up to 50% cancelation fee may apply.

if a watch develops a malfunction, that is manufacturer issue

you have 2-3 years US warranty, or International warranty depending on the Brand, they will fix it.


For your convenience

Purchases made on our Online Store must be paid for with a valid U.S. credit card, or International reputable and verified Banks We accept: Visa, MasterCard, Discover, American Express and PayPal.

Its very important that shipping address matches the billing address.

Unfortunately we will no longer process online orders automatically if shipping address does not match the  billing address. 


like forwarding services towards foreign country

You can always call the store to arrange Bank  Wire Payment for different shipping address if we can verify certain information that the banks require.

When it comes to business we are extremely flexible we want to keep you happy

 but we have to be careful as well. tnx for your understanding.


We offer free USPS Priority Mail Shipping in US on our Jewelry line,

Jewelry, all watch lines we carry ,and watch Repairs.

International Shipping

We ship international to select countries starting from $25

Canada, Australia, some EU, GB, Japan, Scandinavia, Switzerland.

 Your order will be processed within 2-5 business Days.

International buyers please be advised your countries Custom duties, Taxes, VATs is your 100% responsibility. and Mimo's JW have no idea what's the tax rates in your countries.

    Express Service

If you need faster processing and shipping the Express service is available by contacting the store. Additional fees may apply.

     Free Delivery

Yes!!! We Deliver at no extra charge if you are within 30 miles radius of our store, any purchase , repair, special order or service. This Service comes handy to senior citizens and Specially if your are tourist or a  guest in Hotels of Los Angeles Santa Monica, Long Beach and Orange County.