Thank you for Choosing Mimo's JW
Mimo's JW is a small business, literally small shop most everything is handled by Me, Mimo, my Wife and kids help sometime...
When You Place an Order for a Brand NEW Watch from MJW You Expect and you will Receive a Brand NEW Watch as it left the Factory at Great Deal and excellent Customer Service, In Order to keep things Fair for You and Me and all Customers of MJW Please Read:
When it comes to buying Online, I totally do understand you have unlimited choices.. Having said that to return an item:
Returning a New Watch purchase, MUST meet the following criteria:
When Returning an item that is nothing wrong with:
For in stock items , Jewelry and Watches
Reasons : I did not like it...not my style...not talking to me...
First contact store email or call to arrange returns
Jewelry up to 31 days from date of Shipping.
Watches up to 14 Days from Delivery Date.
Watches up to msrp $545
As long as it is in the same Original Unworn Condition you received it in.
Full Refund minus $25 shipping and handling charges and 3% Credit cards Charge Back per watch.
which I will gladly Credit/reimburse you $20, if you purchase another watch from me in the future.
Full Refund minus X shipping, Bank charge back and handling charges per watch:
Watches msrp from $550 to $745 minus $30 and 3% Credit cards Charge Back
Watches msrp from $750 to $995 minus $35 and 3% Credit cards Charge Back
Watches msrp from $1000 to $1495 minus $45 and 3% Credit cards Charge Back
Watches msrp from $1495 to $1995 minus $55 and 3% Credit cards Charge Back
Watches msrp from $2000 to $2495 minus $65 and 3% Credit cards Charge Back
Watches msrp from $2500 to $2995 minus $75 and 3% Credit cards Charge Back
Over msrp $3000 contact store
Again I will gladly Credit/Reimburse $20 whenever you buy another watch in the future.
Exchanges are always welcome depending on the condition of the watch you're returning.
If a Customer decide to Cancel the order after shipping Label is issued
Starting March 2020 Due to Credit Card processing Banks Visa Master Card Amex, Discover, JCB New Charge back Policies,
Fee will be deducted from the amount purchased,refunded, if order is processed and canceled by customer after a shipping label is issued and before Shipping.
For after Shipping, Returns see above for restocking fees.
If order is canceled by customer before shipping label is issued Customer receive full refund.
Mimo's Jewelry Shipping Commitment and Responsibility
Mimo's Jewelry is committed to fast and safe shipping and delivery of your precious's order, any order.
but Mimo's Jewelry NOT responsible:
-if an order is lost due to Customer supplied WRONG shipping address, typo misspelling or totally wrong...
-If an order lost due to customer not intercepting the package in timely manner, while tracking show's "Out for delivery" or customer redirecting delivery for another day or hold...
in short Mimo's jewelry commitment to shipping your order safely ends when the USPS Mailman or Shipping Driver UPS, FedEx, DHL knocks on your door to deliver the package.
Lost Packages Refund Process
From the Moment you place the order till Mailman/Driver Knocks on your door all items are insured,with Signature Required for delivery, between my store and your Door, if for any reason, and extremely rarely (0,003 % record for last 5 years) package is lost, on route, Carrier lost the package, be assured that you are entitled for full refund or item replacement and no extra charge.
(few restriction applies look in Responsibility)
We stand 100% behind your order, full refund or Replacement, if The Carriers looses your order.
To receive full refund minus shipping and restocking fees:
All returned items must be in new and unused, un-sized,
unworn unaltered condition and still have their original packaging
and original tags attached to them.
Restocking fee of 30% to 60% may apply if watch returned used, tempered.
and we reserve the right to refuse returns.
Special Order Jewelry or Watches Exchange only No refund,
see store for details.
Special order Jewelry and Watches up to 50% cancelation fee may apply.
if a watch develops a malfunction, that is manufacturer issue
you have 2-3 years US warranty, or International warranty depending on the Brand, they will fix it.
For your convenience
Purchases made on our Online Store must be paid for with a valid U.S. credit card, or International reputable and verified Banks We accept: Visa, MasterCard, Discover, American Express and PayPal.
Its very important that shipping address matches the billing address.
Unfortunately we will no longer process online orders automatically if shipping address does not match the billing address.
WE DO NOT SHIP TO 3rd PARTY ADRESSES
like forwarding services towards foreign country
You can always call the store to arrange Bank Wire Payment for different shipping address if we can verify certain information that the banks require.
When it comes to business we are extremely flexible we want to keep you happy
but we have to be careful as well. tnx for your understanding.
We offer free insured UPS Ground Shipping and in some cases USPS Priority Mail Shipping in US.
We ship international to select countries starting from $25
Canada, Australia, some EU, GB, Japan, Scandinavia, Switzerland.
Your order will be processed within 2 business Days.
International buyers please be advised your countries Custom duties, Taxes, VATs is your 100% responsibility. and Mimo's JW have no idea what's the tax rates in your countries.
If you need faster processing and shipping the Express service is available by contacting the store. Additional fees may apply.
Yes!!! We Deliver at no extra charge if you are within 30 miles radius of our store, any purchase , repair, special order or service. This Service comes handy to senior citizens and Specially if your are tourist or a guest in Hotels of Los Angeles Santa Monica, Long Beach and Orange County.