Thank you for Choosing Mimo's JW
Mimo's JW is a small business, literally small shop most everything is handled by Me, Mimo, my Wife and kids help sometime...
When You Place an Order for a Brand NEW Watch from MJW You Expect and you will Receive a Brand NEW Watch as it left the Factory at Great Deal and excellent Customer Service, In Order to keep things Fair for You and Me and all Customers of MJW Please Read:
When it comes to buying Online, I totally do understand you have unlimited choices.. Having said that to return an item:
Returning a New Watch purchase, MUST meet the following criteria:
When Returning an item that is nothing wrong with:
For in stock items , Jewelry and Watches
Reasons : I did not like it...not my style...not talking to me...Don't like how looks..
First contact store email or call to arrange returns
Jewelry up to 31 days from Delivery Date.
Watches up to 14 Days from Delivery Date.
As long as it is in the same Original Unworn Condition you received it in.
Purchases up to $2000 Full Refund minus 7% Restocking Fee
Purchases Over $2001 Full Refund minus 6 % Restocking Fee
(which covers my shipping's to you and Credit card charge back fee)
I will gladly Credit/Reimburse up to $20 whenever you buy another watch in the future.
Exchanges or Store Credit are always welcome depending on the condition of the watch you're returning no restocking fee applies.
If a Customer decide to Cancel the order after shipping Label is issued
Starting March 2020 Due to Credit Card processing Banks Visa Master Card Amex, Discover, JCB New Charge back Policies,
Fee will be deducted from the amount purchased, refunded, if order is processed and canceled by customer after a shipping label is issued and before Shipping.
For after Shipping, Returns see above for restocking fees.
If order is canceled by customer before shipping label is issued Customer receive full refund 100%.
Special Order Jewelry or Watches Exchange only No refund,
Restocking fee of 30% to 60% may apply if watch returned used, tempered.
Mimo's Jewelry Shipping Commitment and Responsibility
Mimo's Jewelry is committed to fast and safe shipping and delivery of your precious's order, any order.
but Mimo's Jewelry NOT responsible:
-If an order is lost due to Customer supplied WRONG shipping address, typo misspelling or totally wrong...
-Customer Shipping address is his Work address and someone else signed for the pkg. you need to trust your co workers or have the pkg shipped to your residential address.
-If an order lost due to customer not intercepting the package in timely manner, while tracking show's "Out for delivery" or customer redirecting delivery for another day or hold...
in short Mimo's jewelry commitment to shipping your order safely ends when the USPS Mailman or Shipping Driver UPS, FedEx, DHL knocks on your door to deliver the package.
Lost Packages Refund Process
From the Moment you place the order till Mailman/Driver Knocks on your door all items are insured, with Signature Required for delivery, between my store and your Door, if for any reason, and extremely rarely (0,003 % record for last 5 years) package is lost, on route, Carrier lost the package, be assured that you are entitled for full refund or item replacement and no extra charge.
(few restriction applies look in Responsibility)
We stand 100% behind your order, full refund or Replacement, if The Carriers looses your order.
If a watch develops a malfunction, after 14 Days that is manufacturer issue
you have 2-3 years US warranty, or International warranty depending on the Brand, they will fix it.
For your convenience
Purchases made on our Online Store must be paid for with a valid U.S. credit card, or International reputable and verified Banks We accept: Visa, MasterCard, Discover, American Express and PayPal.
Its very important that shipping address matches the billing address.
Unfortunately we will no longer process online orders automatically if shipping address does not match the billing address.
WE DO NOT SHIP TO 3rd PARTY ADRESSES
like forwarding services towards foreign country
You can always call the store to arrange Bank Wire Payment for different shipping address if we can verify certain information that the banks require.
When it comes to business we are extremely flexible we want to keep you happy
but we have to be careful as well. tnx for your understanding.
We offer free insured UPS Ground Shipping and in some cases USPS Priority Mail Shipping in US.
We ship international to select countries starting from $25
Canada, Australia, some EU, GB, Japan, Scandinavia, Switzerland.
Your order will be processed within 2 business Days.
International buyers please be advised your countries Custom duties, Taxes, VATs is your 100% responsibility. and Mimo's JW have no idea what's the tax rates in your countries.