Long Beach, CA Tel 562 438 8292
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Customer Services

Thank you for Choosing Mimo's JW  

Mimo's JW is a small business, literally small shop most everything is handled by Me, Mimo, my Wife and kids help sometime...

Google Mimo's Jewelry in Long Beach to get an idea.

and I really appreciate your business. 

RETURN POLICY

When it comes to buying Online

I totally do understand you have vast choices,

with whom to do your business with...

Having said that to return an item please read,

an item that is nothing wrong with:

For in stock items , Jewelry and Watches

Reasons : I did not like it...not my style...not talking to me...

First contact store email or call to arrange returns

Jewelry up to 31 days from date of Shipping.

Watches up to 14 Days from date of Shipping.

Watches up to msrp $795

As long as it is in the same condition you received it in. 

Full Refund minus $20 shipping and handling charges per watch. 

which I will gladly wave it, or reimburse you if you purchase another watch

from me in the future.

Watches $800 and up

As long as it is in the same condition you received it in.  

Full Refund minus $40 shipping and handling charges per watch.

Which I will gladly wave it, or reimburse you if you purchase another watch

from me in the future.

 

To receive full refund minus shipping charges : 

All returned items must be in new and unused, un-sized,
unworn unaltered condition and still have their original packaging
and original tags attached to them. 

Special Order Jewelry or Watches Exchange only No refund,

see store for details.

Special order Jewelry and Watches up to 50% cancelation fee may apply.

if a watch develops a malfunction, that is manufacturer issue

you have 2-3 years US warranty, or International warranty depending on the Brand, they will fix it.

Billing

For your convenience

Purchases made on our Online Store must be paid for with a valid U.S. credit card, or International reputable and verified Banks We accept: Visa, MasterCard, Discover,American Express and Paypal.

Its very important that shipping address matches the billing address.

Unfortunately we will no longer process online orders automatically if shipping address does not match the  billing address. 

WE DO NOT SHIP TO 3rd PARTY ADRESSES

like forwarding offices

You can always call the store to arrange Bank  Wire Payment for different shipping address if we can verify certain information that the banks require.

When it comes to business we are extremely flexible we want to keep you happy

 but we have to be careful as well. tnx for your understanding.

SHIPPING

We offer free USPS Priority Mail Shipping in US on our Jewelry line,

Jewelry and watch Repairs, and Seiko Watches.

We ship international to select countries $45

Canada, Australia, some EU, GB, Japan, Skandanavia, Switzerland.

 Your order will be processed within 2-5 business Days.

    Express Service

If you need faster processing and shipping the Express service is available by contacting the store. Additional fees may apply.

     Free Delivery

Yes!!! We Deliver at no extra charge if you are within 30 miles radius of our store, any purchase , repair, special order or service. This Service comes handy to senior citizens and Specially if your are tourist or a  guest in Hotels of los Angeles Santa Monica, Long Beach and Orange County.